Category: Employability

  • PRESS RELEASE: New partnership to work with employers to tackle child poverty in the North of Tyne

    PRESS RELEASE: New partnership to work with employers to tackle child poverty in the North of Tyne

    Employers across the North of Tyne will be invited to participate in a programme to tackle child poverty in the region thanks to a partnership between North of Tyne Combined Authority (NTCA) and the social enterprise Society Matters cic.

    NTCA is committed to giving every child in our region the opportunity to thrive. Which is why in June 2021, Cabinet approved a Child Poverty Prevention Programme (CPPP) for the North of Tyne. 

    Working with local authority partners and school leaders, we have developed a programme made up of three pillars: 

    • Funding an innovative programme of poverty interventions in schools across the North of Tyne
    • Bringing welfare rights advice and support directly into school settings
    • Working with employers to tackle child poverty

    Society Matters will deliver the Working with Employers pillar. Their approach involves supporting employers across the North of Tyne to step up their support to employees, particularly in developing strategies to improve their financial wellbeing.

    Jayne Graham MBE, Director of Society Matters, which is the trading subsidiary of charity Citizens Advice Gateshead, believes a lot can be achieved through the programme if employers are prepared to engage.

    “Our aspiration for this programme is to improve awareness amongst employers of the realities of in-work poverty, and most importantly to support them to put in place practical measures that will make a real difference to financial wellbeing of their staff and, in turn, their families.  We have already identified best practice examples through talking to employers across the region which will be fairly straight-forward to replicate – our job is to make sure employers have the tools and support they need to take immediate action to avoid financial problems spiralling out of control.”

    Employers will be encouraged to participate in a series of workshops and masterclasses, and will be supported to undertake Poverty Reduction Audits and to work with the Society Matters team to convert the findings of the audits into detailed poverty reduction strategies.

    Cllr Karen Kilgour Cabinet Member for Education, Inclusion and Skills said: 

    “It is not poverty but opportunity which is every child’s birth right – with a fair chance in life, support and security. This should be every child’s destiny in the North of Tyne, which is why we set up our Child Poverty Prevention Programme.”

    Our three constituent local authorities Newcastle, North Tyneside and Northumberland are working hard to address the causes and symptoms of child poverty across the North of Tyne. This is more important than ever; we know that the ongoing impacts of the pandemic have made life more difficult for too many families and households in our region. 

    Data tells us that employment is not always a route out of poverty. Besides paying a decent wage, employers can take practical steps to support employees experiencing financial insecurity.

    Employers across the region will be invited to participate in the programme, with a priority focus on those that have a high proportion of lower-paid employees with families.  

    This is more important than ever; we know that the ongoing impacts of the pandemic recent cost of living increases have made life more difficult for too many families and households in our region. 

    Read more about the programme here, or to find out how you can get your organisation involved please contact Jayne Graham at Society Matters cic at hello@societymatterscic.com.

    ENDS

    Notes for editors

    The North of Tyne Combined Authority is a combined authority with an elected mayor that was created in November 2018, when Parliament signed off on a £600 million devolution deal bringing Newcastle, Northumberland, and North Tyneside councils together in an unprecedented transfer of power and investment from Westminster to the North East. It is tasked with initiating projects to boost growth, create jobs, and create a more green, inclusive economy. North of Tyne Mayor Jamie Driscoll was elected on a promise to support communities in the North of Tyne to create and build wealth, then keep that wealth in the region.

    Society Matters CIC is a social enterprise which is the trading subsidiary of independent charity Citizens Advice Gateshead.  Society Matters CIC has developed a wide portfolio of learning and development programmes, including CPD accredited courses, workshops and webinars, designed to support people working ‘in the support system’ (spanning CVS organisations, housing, utility companies and employers) to understand the challenges being faced by individuals and families experiencing poverty, and the provision that’s available to them, to reduce the likelihood of falling into crisis.  For more information about Society Matters contact hello@societymatterscic.com

  • What you need to know about the Universal Credit migration roller coaster

    What you need to know about the Universal Credit migration roller coaster

    The ‘managed migration’ of claimants to welfare benefit Universal Credit is set to restart this month. This short article gives you an easy explanation of what you need to know to make sure the people who need your help get the information they need.

    First, a bit of background …

    When Universal Credit (UC) was introduced in 2013 a programme of ‘managed migration’ was introduced. In essence this meant that, as well as new claimants automatically being assessed for UC, existing claimants across a range of other benefits would gradually be moved to the new benefit. These so called ‘legacy benefits’ that were to be replaced by UC include working tax credits, child tax credits, housing benefit, employment and support allowance, income support and jobseeker’s allowance.

    The managed migration programme was fraught with difficulties, compounded by a lack of understanding in the support system of the workings of UC. That was a big driver for Society Matters cic introducing its Get to Grips with Universal Credit training course in 2019, with the objective of removing the confusion and ensuring that people were supported to understand their obligations when on this new benefit, and ensuring they were able to effectively manage their claim.

    Planned migration did go ahead, and by March 2020 millions of people were claiming UC, but there were still millions claiming legacy benefits that needed to be managed across. However the migration programme was disrupted significant as a result of the pandemic. The requirements of people already claiming were changed, with sanctions pretty much abandoned (as the requirement to seek work and attend appointments which are fundamental to the UC ‘Claimant Commitment’ were no longer feasible) and the migration programme came to a standstill whilst a massive 1.5 million people claimed UC for the first time.

    The Universal Credit Migration Roller coaster starts again, but this time with a safety net

    There has been some transition from legacy benefits over the past couple of years, as a change in personal circumstance (such as moving house, co-habiting, new children in a family) automatically triggers a reassessment and shift to UC – this has been termed ‘natural migration’. However as at April 2022 the government has estimated that around 2.6 million households in the UK are still claiming legacy benefits, compared to 5.6 million claiming UC, and so it’s now time for that to stop. The Department of Work and Pensions (DWP) has therefore announced the restart of the managed migration programme in full force, with the objective of getting all claimants moved to UC by the end of 2024, building on learning from a pilot that started in Harrogate in 2019.

    The government has estimated that more than half of current legacy benefits claimants will be better off on UC, and around 1.4 million households should voluntarily move to gain the increased income outside of the migration programme. Only time will tell whether that comes to fruition, but in the meantime a welcome safety net has been put in place by the DWP they’ve called transitional protection that may top up a person’s UC so it matches their previous benefit income to ensure they are not worse off due to the move.

    Transitional protection is achieved by including an extra element of UC in the claim to the value of the difference to the amount received on the legacy benefits and this will last until there is no shortfall between the amount awarded under UC and the amount previously received on the legacy benefits, taking into account changes in circumstances that would have impacted on their original benefits too.

    Migration to UC will be triggered with 3 months’ notice

    Whilst people are being encouraged to voluntarily migrate to UC, this will no longer be an option when they appear in the migration programme – they will receive a migration notice from DWP giving them a deadline date no less than three months after the migration notice.

    There will be some flexibility for people who need longer to adjust or need additional support, but this needs to be formally agreed. Otherwise, if they haven’t made their first UC claim by the deadline day their entitlement and payment to most existing benefits will stop, other than if housing benefit applies this is likely to be paid for two further weeks.

    The DWP have said that claims made within one further month after the deadline day will be treated as having been made in time and automatically be backdated to the deadline day, however importantly if a claim is made after that time it will be treated as a new claim altogether. In these circumstances, there will be no transitional protection so there’s a risk people may lose out on a significant top up to maintain their original level of benefits received through the legacy system, so It is very important to let the DWP know if someone might struggle with the migration due to a learning disability or mental health condition for example, so extra support and extended timescales can be agreed.

    Help is available

    We would always recommend getting a full benefit check whenever there is a change in circumstances (and a ‘better off’ calculation to give people a reading of what their UC payments will be so they can budget), especially during these really challenging times. If help is needed to make a UC application it’s also recommended that people are referred to the ‘Citizens Advice Help to Claim service’.

    If you’d like to understand more about UC to help you to improve your confidence and the service you can offer to people please get in touch with Society Matters cic – we provide social solutions, including social welfare training, to help you to make your mark.

    Adam Matthews, Social Welfare Instructor

  • Now more than ever housing is an employment issue

    Now more than ever housing is an employment issue

    Why should we think about housing as an employment issue?

    It is generally accepted that a stable home is a central plank in anyone’s life. So, it stands to reason that housing is also fundamental to employment and employability. But what housing issues should we be thinking about as employers, aiming to support employee wellbeing, and as employability professionals supporting unemployed people to get back into work?

    Location, Location, Location

    Before looking at the housing challenges being faced by people on a detail level, I thought it would be useful to take a bird’s eye view first.

    The connection between housing with employment actually spans quite a broad spectrum of socio-economic issues, but location stands out as a main concern for a couple of reasons.

    • Affordability of housing within a reasonable proximity to a workplace will determine how inclusive recruitment can really be, particularly for part-time and low paid jobs (low paid is classed as those paid less than two thirds of median hourly pay). So where someone lives can be a key determining factor in whether they can work, what work is available to them, and how much they are realistically able to earn, as well as determining their overall cost of living.
    • Productivity, with a clear link between housing location and productivity this is a key factor for employers to consider. Interestingly this report from Mercers actually finds that productivity reduces in line with the length of the commute (employees commuting less than half an hour to get to work gain an additional seven days’ worth of productive time each year compared to those with commutes of 60 minutes or more), and that longer commutes appear to have a significant impact on mental wellbeing, “with longer-commuting workers 33% more likely to suffer from depression, 37% more likely to have financial concerns and 12% more likely to report multiple dimensions of work-related stress.” It also stands to reason that employee retention suffers from long distances.

     Getting a job and keeping a job

    In light of the importance of proximity, maximum 30 minutes journey time being considered to be the optimum for productivity and personal wellbeing, it’s really interesting to note the following:

    Claimants for Universal Credit are expected to search for a job located up to 90 minutes travel from their home, a key feature of the DWP’s ‘Claimant Commitment’, the work search contract with DWP which has to be fulfilled for a claimant to successfully receive their benefit.

    We need to be thinking carefully about this when supporting people in job search activities. When they get a job will they stay in it if they live too far away, while they’re working will their productivity be impacted by the distance they’re travelling, potentially impacting on how well they are regarded by their new employer, so also affecting future job search prospects if things don’t work out?

    For current employees making sure that we really do focus some attention on supporting the welfare of staff who are commuting for over half an hour needs to be a priority for employers. Obviously the increased prevalence of homeworking has started to address this issue for some, but as we know many jobs practically can’t be done from home.

    The impact of eviction and homelessness

    Now moving on to thinking more about some of the real-life housing challenges people are facing, the worst case scenario has to be the threat of eviction and homelessness and the huge impact that this obviously has on families and employability.

    An employee asking for time off work to ‘present as homeless’ to the local authority is unlikely to be something that HR teams have been faced with too regularly, but it really is an increasing problem that has grown even before the financial challenges presented by the pandemic. Alongside the need to take time off work, just facing the prospect of viewing emergency accommodation and the anxiety of being able to find a safe and affordable home as soon as possible can have a devastating effect on mental health and wellbeing. This often results in people being unable to work or, again, can lead to performance issues in the workplace.

    If we take it back to basics, the basic physiological need for shelter as explicit in Maslow’s Hierarchy of Needs is the very foundation of a life well lived. Right now, it’s reported that 17.5 million people in Britain are facing a housing emergency.

    That’s one in three adults, and what if you have children to think about too? With children included this number rises to a staggering 22 million people.

    A recent report ‘Heads above Water’ by the National Federation of ALMOs analysing how council tenants and landlords have fared through the pandemic, demonstrated that 80% of income officers had reported higher rent arrears, 77% had seen increased demand for support services and the same number reported increased use of food banks and increased fuel poverty. Three quarters of income officers had also seen increased demand for hardship funds across the UK in the last year. A tidal wave is upon us.

    Debt charity StepChange also reports a similar number of struggling tenants, and estimates that 150,000 are at risk of eviction. It says £370m of arrears has been built up as a result of Covid and that more than 850,000 households renting a home are worried about being evicted in the next few months, according to the Joseph Rowntree Foundation. Of these, 400,000 have already been served with an eviction notice or told they may be evicted and almost half a million other households are in arrears.

    To make the situation worse, many local authorities are stating they will not consider people presenting as homeless with rent arrears for social housing, forcing people into the private rented sector with less security from eviction and poor living conditions, in part because private renters don’t feel able to complain to their landlord for fear of a retaliatory eviction. A number of local authorities have also stated that, unless they receive further funding, they will not be able to keep giving vital discretionary housing payments to tenants in critical need of them to keep them in their homes.

    The rise in eviction and possible homelessness is an issue we cannot afford to ignore if we care about improving prospects of employment and employability. Support mechanisms need to be in place for people facing housing struggles, and whether they are employed or unemployed will bring its own challenges, but irrespective of employment status the challenges are significant when it comes to being ready and able to work.

    What can we do to help?

    The three most common triggers of homelessness in the last year were reported to be households no longer being able to stay with families and friends (32%), the loss of a private tenancy (13%) and domestic abuse (12%).

    Even with increased government intervention through the pandemic the threat of homelessness has spiralled, and now the lifting of the eviction ban combined with the end of other government support – such as the job retention scheme, £20 uplift to Universal Credit and discretionary housing payments – which has kept millions of people above the poverty line and safe in their homes, over the next few months there are a lot more problems still to come.

    There’s no question that housing is now in crisis as a result of the pandemic, for all of the wrong reasons, and people are significantly more likely to be facing housing-related issues than ever before, whether they are employed or not.

    And because the landscape is ever-changing it’s hard to keep up. That was the driver for Society Matters’ launch of a new Housing Matters workshop, to ensure professionals supporting people to retain and gain employment are clear about the challenges being faced by the people they’re aiming to support, and to ensure they are aware of the practical help that’s available to families who are struggling with tenancies in both social housing and private rented accommodation.

    Together, our priority needs to be to encourage people to be open about housing issues they’re facing, so they can be helped as early as possible.

    People need to be helped to preserve the security of a safe home as a keystone. Only with this in place can they be expected to make positive progress towards, or hold down, a decent job.

    By facing up to the complexities and challenges of the housing struggles that are being faced by so many people, there’s a greater chance for us to pass on the practical steps that can be taken to ensure that the priority of employment does not get left behind through a need to focus on basic survival.

    Jayne Graham MBE and Adam Matthews, Society Matters cic

    Society Matters cic’s mission is to mobilise knowledge so the system works, it works for everyone, and it powers the changes we need to be an equal and inclusive society.

    We achieve this through a programme of unique and affordable social welfare and welfare benefits training and support services, designed and delivered by experts who have acute, front-end knowledge, and with social value embedded at their very core, so you can be sure we can help you to make your mark. 

  • Lunchtime Listen: Jayne Graham talks about careers in the community & voluntary sector

    Lunchtime Listen: Jayne Graham talks about careers in the community & voluntary sector

    Tackling unemployment: careers in the Community and Voluntary sector

    Michael Lemin (ncfe Head of Policy) is joined by Jayne Graham MBE (Executive Director at Society Matters cic), Rebecca Cooney (Senior Analysis and Features Writer at Third Sector), Glen Manners (Associate Director – Membership and Education at Charity People) and Stuart Campbell (Employability Manager at Home Group) to discuss the misconceptions about the sector, and the range of opportunities, including voluntary roles, and identifying and developing transferable skills to help jobseekers thrive.

    This is the latest podcast from ncfe’s Go the Distance series – tackling the big issues when it comes to taking action on unemployment in the current economic climate.

    Listen to the podcast here

  • Team helps IEP members with Universal Credit Webinar

    Team helps IEP members with Universal Credit Webinar

    We’re so happy with our very first webinar, kindly hosted as a ‘Live Learn Lunch’ by the Institute of Employability Professionals mid December. We chose to talk about the 6 elements of Universal Credit, with an explanation of each element, and then a focus on how changes in circumstances can impact on people’s claims, as well as some obvious references to adjustments associated with the Covid-19 pandemic.

    The webinar was formatted as a presentation from myself and Adam, followed by questions and answers. We think it’s so important for the support system to understand this dimension of the benefit, because then they can spot opportunities to help early on, before a problem brews and a claim is affected, so we were really pleased to have a good turn-out but also to have the opportunity for a recording to be viewed by those who weren’t able to attend.

    You can see the full webinar here.

    Of course there’s a lot of detail we weren’t able to explore during the session, that we cover in a lot more detail in our Get to Grips with Universal Credit online training course, but the webinar did provide participants with some red flags they should look out for so that’s definitely a good start.

    Lee Booth, 18th December 2020

  • A career in the Community and Voluntary Sector, really?

    A career in the Community and Voluntary Sector, really?

    The Community and Voluntary Sector (CVS) is probably better known as a route for people to volunteer, perhaps as a way to ‘give back’ at the end of a career, than as a provider of formative or developmental career opportunities. That’s understandable. To the unaccustomed the ‘third sector’ or ‘not-for-profit sector’ can appear to be a bit detached from ‘real life’ compared to the cut and thrust of the private sector, and the gargantuan establishment that is the public sector. But if you think about it, selecting the CVS as your career choice has the potential to transport you to as close to ‘real life’ as you can get.

    So can you have a ‘career’ in the sector, really?

    What’s the shape and size of the sector?

    If we stand back and look at the sector in all of its different guises, there’s no wonder really there’s uncertainty about its potential. At one end of the spectrum we have un-constituted community groups run entirely by volunteers that deliver localised support, and at the other we have social enterprises that operate, from the outside, as a commercial private business, but with the unique characteristic of creating social rather than material wealth; and this comes with varying levels of obligation – some, like Society Matters cic for example, are asset locked, meaning that all profits/assets must go to the community they serve. Then firmly in the centre we have the charity sector, governed by the Charities Commission.

    As a result of this diversity and varying levels of formality it’s really difficult to get absolute clarity on the numbers of people actually employed overall, however according to the UK Civil Society Almanac 2020 the voluntary sector has a paid workforce approaching one million, almost 3% of the total paid workforce, and representing a 17% growth rate in jobs since 2010. Most of these jobs are in voluntary organisations with less than 50 paid staff (which is a similar proportion to the private sector). Over a third of employees are engaged in social work activities, followed by education and residential care which each represent around 12%. It should also be said that although the sector’s primary focus is social wealth, a significant economic contribution is also made, estimated by NCVO and ONS to be valued at £18.2bn 2017/18, or 0.9% of total GDP.

    Obviously when reviewing the shape and size of the sector, we can’t get away without making reference to Covid19 which has had an inordinate impact on the CVS. For some organisations income has been lost, with a fifth of small UK charities reported to be expecting an income reduction of more than 50% as a direct result of the pandemic, and as many as 1 in 10 charities are said to be facing imminent bankruptcy. Income through trading has been slashed due to lockdown restrictions, particularly in the case of charity shops, but for others their capacity has grown exponentially as a result of the availability of volunteers, which will improve their impact statistics which has the potential of helping them raise funds for next year.

    However in my view the most fundamental shift is the heightened recognition of the part that not only the CVS, but citizens individually and collectively, can (should) play in supporting society and societal change. At every level the concept of community has entered spheres of influence that hitherto had been severely lacking. Beyond Covid19 this presents a tangible opportunity for growth for a sector that stands out for its essential contribution to all our lives.

    Skills gaps

    So onto career prospects and the need for new skills. Interestingly, according to the UK Civil Society Almanac 2020, employees in the sector are highly educated, with over half of the workforce being educated to degree level of higher, similar to the public sector and much higher than in the private sector. What also stands out is that reported skills gaps are lower than the other sectors, however the skills gaps that do exist contrast with other sectors, mainly focusing on hard skills such as complex analytical, operational and digital skills, and on soft skills most particularly self-management and management and leadership. This mirrors my own experience which can be explained in part by the starting point generally being that the charity and its people tend to be for society first, and a business second.

    But of course, despite the social drivers, CVS organisations are economic structures – they are businesses: they employ people, they manage finance, they market, they manage facilities and IT, they develop operating models that enable services to be delivered. Although this is evolving, the culture of resisting ‘behaving’ like a business, combined with skills gaps that potentially get in the way of innovation, marketing and strategic change, present a significant barrier to survival and growth for many. However it must also be said, as someone who has worked in both the private and the community and voluntary sector, running a social business is far more complex than its private counterparts – at the very least because your main customer is highly unlikely to be able to pay for what you have to offer.

    If we can get over this stand-off, a significant opportunity does exist for a heightened focus on leadership and management development across the sector (not necessarily delivered by those already in the sector), and a call for collaboration with the buoyant and growing digital sector, to uplift the capability of the CVS to build its efficiency and its ability to compete.

    A word about volunteering

    Volunteering and employability do go hand in hand, both with respect to presenting opportunities for acquiring work experience and employment-related skills and assets, and as a direct route into employment. As an example, over 20% of paid employees at Citizens Advice Gateshead, the parent charity of Society Matters cic, started with the charity as a volunteer.

    As the employment landscape continues to change as a result of the pandemic, the need for reframing and retraining to enable people in the sectors worst hit to move forward, volunteering in the CVS has the potential to provide the answer. An investment in making this work for the sector, however, is critical; the misnomer that volunteers provide ‘free’ resource needs to be eradicated, as under-investment will have a catastrophic effect on the sector, and will prevent this workforce development opportunity to be realised alongside draining the already limited resources needed to deliver social value.

    Jayne Graham MBE
    Executive Director, Society Matters cic