Call for Community and Voluntary sector to complete short skills survey

Call for Community and Voluntary sector to complete short skills survey

Social enterprise Society Matters cic is looking into skills gaps that are challenging the community and voluntary sector. particularly with respect to understanding the complexities of welfare benefits such as Universal Credit and PIP, and is calling for as many people across the sector to complete the survey, for a chance to win a free welfare benefits training course for up to 12 people early in 2021.

The team at Society Matters needs to understand the gaps that exist because they are looking for ways to support the sector at a time when investing in training is not currently on the agenda, for obvious reasons. Hundreds of paid staff and volunteers from the sector who have attended Society Matters’ social welfare training have said that without the right skills and knowledge they had found it difficult to provide the right help to the communities they support, and that once they understood the detail of the benefits being claimed by many of their clients they had so much more confidence, just after a few hours spent on learning and development.

Lee Booth, Trading Manager at Society Matters cic, who’s leading the survey explained “this year has been challenging for us all, but the community and voluntary sector has stepped up to make such a difference to so many people’s lives, and we send our sincere thanks. Through completing this survey the community and voluntary sector can help us to design programmes that can be delivered free to those who need it most, but don’t have the resources to pay.”

So please complete the short 2 minute survey to help Society Matters to understand the skills gaps you are experiencing in your organisation, and have a chance to win a free accredited welfare benefits training course of your choice for up to 12 staff and volunteers to give you a great start to 2021.

CLICK HERE TO START THE SURVEY

PIP Claims and how to get the basics right

PIP Claims and how to get the basics right

PIP Claims and how to get the basics right

Welfare benefits claims are far from easy to navigate and people often have complex needs which can prove to be barriers to their benefit applications. The stakes are heightened with Personal Independence Payment claims, and the complexity of the application process can stand in the way of a successful claim for people who are really in need of the support.

That’s why, through our training, we share acute front-end experience of how to successfully support people through the claims process for PIP. But to get you started, our Social Welfare Instructor Adam has prepared some pointers that will make sure you get the basics right.  

What is PIP?

Personal Independence Payment (known as PIP), is a benefit designed to help people with the additional costs involved in having a long term health condition or being disabled and isn’t means tested. That means that anyone can apply for PIP, regardless of their income or savings. The benefit replaced Disability Living Allowance in the UK. 

There are eligibility criteria that need to be fulfilled before claiming for PIP, including age and how the condition affects the potential claimant, so check these before getting started. You can find out more here https://www.gov.uk/pip

Collect medical evidence before starting the claim

Once you get started with a PIP claim the process is time limited, so it’s a really good idea to encourage your client to invest some time in collecting as much medical evidence as possible to support the application.

Prospective claimants should contact their GP and any medical professionals that have been working with them in the last 12 months and let them know they are applying for PIP. You will find that most professionals are really empathetic and will write a supporting letter to accompany a claim.

Remember PIP is designed to respond to how someone’s condition affects them, so the more medical evidence they get the better.

Help with form filling

The PIP application form is 33 pages long and can be quite daunting, so it’s always a good idea for a claimant to get help from someone with experience of successfully completing PIP forms.

After your client has made their initial claim over the phone with the DWP, a PIP form should be sent out within 14 days, then they will have a month to fill in the form (if they need longer, for example because they need help to fill in the form, if they let the DWP know in good time they may be granted an extension).

Stick to the descriptors

We can’t stress enough how important it is for a claimant to stick to the descriptors, and cross reference their mobility and daily living needs to score as many legitimate points as possible. In our Get to Grips with PIP training we really get into the detail of each of the twelve descriptors but you can also get a basic understanding of each of the PIP descriptors in this short video series.

Be prepared for the assessment

The assessment is an important part of the claims process so preparation is key. It is well worth seeing if a home visit is feasible if the claimant is not well enough to attend an external venue (they may need medical evidence to prove this). Whether it’s at home or at an assessment centre, it is always worth the claimant being accompanied to the assessment for support.

It’s also a really good idea for the claimant to keep a diary of how their condition affects them for a few weeks before the assessment date, so they can properly explain this to the assessor, to make sure they don’t forget anything if they feel a bit nervous. 

Don’t give up

If the PIP claim is unsuccessful first time round don’t give up.  In the event of a successful claim it’s definitely best to get help from organisations such as Citizens Advice to handle a ‘mandatory reconsideration’ and appeal if it gets to this stage. It may also be worth getting further medical evidence to back up the claim.

The Tribunals Service statistics show that claimants are winning PIP appeals at the highest rate ever recorded. Overall, an extraordinary 73% of social security appeals are successful, with the claimant getting a better award than they originally received from the DWP. Our parent charity Citizens Advice Gateshead recently reported a 93% success rate when it comes to appeals.

 

If you would like to learn more about PIP claims check out our series of short videos here, and if you’d like to learn more about how to help your own clients to improve their chances of a making a successful PIP claim please get in touch today to talk through how we can help.

 

Accredited Learning Centre status for Gateshead social enterprise

Accredited Learning Centre status for Gateshead social enterprise

Society Matters CIC is proud to have been approved as an Accredited Learning Centre by national accrediting body ncfe.

Executive Director Jayne Graham MBE is excited about the opportunity to deliver accredited training, as this will make a huge difference to the people the social enterprise supports.

“Many of the people we support are looking for their next steps towards employment, so being able to provide a certificate or award that verifies what they have learnt on our programmes makes a huge difference. Qualifications not only demonstrate to an employer that the individual has committed to the learning programme and worked hard to achieve their certificate; they also make a huge difference to people’s self esteem, making it much more likely that they will apply for a job in the first place, and improving their performance in interviews”.

 

 

 

 

 

 

Beth Ainslie, Project Coordinator

Beth Ainslie, Project Coordinator at Society Matters CIC, has been supporting people through their community learning programmes for the past 12 months, and has first hand experience of the impact of being able to hand over a certificate. Beth explains

“People who honestly thought they had nothing to offer have been overwhelmed when we have been able to award them a Certificate of Completion at the end of their programme, which involves a wide range of learning opportunities, including work experience, classroom learning and mentoring.

Now being able to elevate this to a qualification will be even more transformational for the people we’re working with, most of whom are searching for where to go next in their lives.”

As well as becoming an accredited learning centre, Society Matters CIC has received independent quality endorsement from ncfe for its unique approach to social welfare training. Training courses provide support organisations with the knowledge they need to add even more value to their clients. You can find out about courses running across the UK here.

Society Matters CIC is a trading subsidiary of charity Citizens Advice Gateshead. The social enterprise, which is also registered as a community interest company, has the dual objective of adding social value whilst generating income to add to the resources of the charity to enable it to achieve its vision of a fair society for all with lives well lived.