I’m on a mission to make a difference …

I’m on a mission to make a difference …

As a proud non-exec Director of social enterprise Society Matters cic I’m on a mission to make a difference. Alongside my talented co-Directors, our wonderful staff team and our parent charity Citizens Advice Gateshead, we have a vision of a fair society for all, with lives well lived.

So what does that mean? To me, that means we are determined to help people in need to achieve their potential in life, to help families living in poverty, with disadvantage and deprivation, to become more self-reliant, resilient and move towards a lifestyle that is stable and secure. 

You might say – “well good luck with that” – and yes, it is a huge job. 

And it is one that is becoming more challenging daily while Covid takes its toll and employment – life itself – is ever more precarious.  Even people who are in employment are struggling to make ends meet and dealing with insecure jobs.

So, to achieve our ambition we have looked really closely at the part Society Matters cic can play – how our small but perfectly formed team can help to support people on a journey that leads to them ultimately supporting themselves.

Mobilising lived experience and specialist knowledge into the system

Proper support for people in need is crucial to enable them to emerge from poverty and avoid the traps that come along with it that often have long term impacts.  Debt, health problems, fuel poverty, housing and the knock-on impacts on education and social isolation are only a few examples of issues that that put people in crisis situations that are difficult to get out of.  

The Social Welfare system is there to provide such support but its complexities mean that people do not always get their entitlement and in many cases do not even realise they are eligible for benefits.  Accessing support can be difficult and not for the faint-hearted.  Not the best situation when you’re worried where the next meal is coming from or where you can get the bus fare to work.

So to help people access the support they need our approach is to mobilise the knowledge that resides in the advisers who deal with the complications of the system on a daily basis. The value of those experts, whose knowledge is second to none, and who have made a tangible difference to people’s lives, can’t be over-estimated.  So those advisers have invested their lived experience and specialist knowledge into the design, development and delivery of cutting edge training which is now delivered in a virtual classroom by Society Matters cic.

This is not training you can get from a book or a website. It’s coming at social welfare problems from the people perspective – not just relaying policy and practice. If you are one of the hundreds of people who have received this training, you’ll have the tools in your toolkit to really help people to navigate the social welfare and benefits system, and to get the best possible outcome for them and their families through your work.

We need more people to be able to help more people 

Like I said, this is a big job. So we’re on a mission to spread this acute, front-end knowledge far and wide.

On the ground, that means more people accessing the benefits they so desperately need, more people avoiding crisis points, more people moving out of poverty, more people taking the step from benefits to employment – more people reaching their potential. More people living their lives as well as they can. Isn’t that what we, as a society, should expect for everyone?

And of course, through the pandemic the public have grown a heightened awareness of the close connection between society and the economy. Through engendering more people with spending power the local economy gains, so we all gain. Did you know that in Gateshead alone in 2019-2020 the advice and information given to people by our parent charity Citizens Advice Gateshead  gained £7.8m additional income, most of which will have been spent locally – mind blowing!

Just think what could be done across our region with a bit more know-how.

Knowledge is power – Society Matters is mobilising knowledge through its training so the Social Welfare system provides the means to progress for people who need and want to battle successfully against poverty. And it’s already working.  Front line staff we’ve trained are picking up on potential problems with their users at early stages and averting crises like eviction and arrears, and people are being able to work through their disabilities because they have the right support to do so, because they’ve been helped in the right way to get what they needed.  Critically, through mobilising knowledge the trained support staff feel confident and empowered in their work, and the service users relieved – what’s not to like in such a great result. 

This is real social value.

Pay It Forward Charity Discount Fund launches

Pay It Forward Charity Discount Fund launches

 Pay It Forward Charity Discount Fund Launches


The team at North East social enterprise Society Matters cic has decided to take positive action to support the community and voluntary sector to access its critical social welfare training by asking for donations into a Charity Discount Scheme that has been launched today.

Jayne Graham MBE, Executive Director of Society Matters cic, who has led the development of the scheme explains:

“Local charities and voluntary organisations play such an important role supporting people who are facing life challenges that, let’s be honest, would be difficult for most of us to really comprehend. Before Covid-19 those problems existed, but now demand on the community and voluntary sector is even greater than ever. The Pay It Forward Charity Discount Fund is our call to the people who would love to help but aren’t sure how to do it.”

By contributing to the Pay It Forward Charity Discount Fund, donors will be directly supporting charities and local voluntary groups to build their social welfare knowledge in areas such as Universal Credit and Personal Independence Payments (PIP), so they have the confidence to help the people who approach them for support to navigate these really complex benefits. 100% of hundreds of participants on Society Matters’ courses so far have said that the training will improve their ability to support their clients effectively, so the team is determined to make sure the community and voluntary sector get the best chance possible to make their mark, by having the knowledge they need to help people in the best way possible.

Jayne went on to say “Knowledge and understanding of benefits across the whole of the social welfare support system is crucially important, but at the moment it is severely limited, and at worst it’s really out of date. Our social welfare training, that has been developed in partnership with our parent charity and social welfare experts Citizens Advice Gateshead, puts this right.”

In an attempt to help the local community and voluntary sector in their local area in Gateshead the social enterprise recently decided to donate 12 free places to community and voluntary sector organisations in Gateshead for their Get to Grips with Personal Independence Payments (PIP) course which is delivered in a virtual classroom environment. The places were taken up immediately, demonstrating the huge demand.

Trading Manager Lee Booth explained about their recent campaign “We couldn’t really believe it – the 12 free places were snapped up in a matter of hours and we now have a waiting list of another dozen people or more who need to attend so they can properly support people in their communities. That’s spurred us into action to set up this fund!”

Society Matters works nationally delivering social welfare training to people and organisations in the social welfare system. This includes social housing organisations, employability services, national charities such as CentrePoint, and other organisations you might not expect that want to understand more about the impact of welfare benefits on their customers, such as utility giant Northumbrian Water who recently had staff participating in a Get to Grips with Universal Credit course that’s been shifted online since lockdown.

If you would like to know more about the Pay it Forward Charity Discount Fund and how you can get involved click here.

To make your mark with a donation, please click on the Donate button below, or get in touch to arrange for us to send you an invoice. Every pound counts.