This advanced training course is designed for professionals working on the frontline of welfare support. It provides in-depth, practical knowledge of Universal Credit (UC), helping staff confidently support clients through complex benefit systems.
This course is CPD Accredited. Trainees will receive a CPD Certificate and 7 points following course completion.
Turn complexity into clarity with our Advanced Universal Credit training:
What will you learn?
- Understand the structure and six core elements of Universal Credit.
- Identify eligibility criteria and migration pathways from legacy benefits.
- Recognise how employment, savings, and capital affect UC entitlement.
- Navigate work conditionality groups and sanctions.
- Support individuals with complex needs through practical knowledge and signposting.
Course contents highlights:
- Universal Credit migration: natural, voluntary, and managed
- Eligibility rules and exceptions.
- UC elements: standard, child, childcare, carer’s, LCWRA, housing
- UC and employment: work allowances, taper rates, self-employment
- Pay cycles and their impact on UC payments
- Work conditionality groups and sanctions
- Making a claim and supporting people with complex needs
- Challenging sanctions and accessing hardship payments
This course is ideal for:
- Welfare rights advisors
- Housing officers
- Support workers
- Case managers
- Anyone supporting clients with benefits and welfare issues
After this course, you will:
- Gain expert knowledge to support clients effectively.
- Improve outcomes by preventing crisis situations.
- Apply learning to real-life scenarios through case studies.
- Understand and challenge UC decisions and sanctions.
- Join a trusted and impactful training programme.
Customer Reviews
The content is very helpful and the Trainers energy and real life experience brought the training to life.
— Rob, Employer Solutions Consultant, Fedcap
Gareth explained everything in great detail and answered any questions I had. He made the course fun and interactive with the quizzes and case studies.
— Laura, Social Welfare Advisor, Citizens Advice Gateshead
Gareth conducted a great training session, he is engaging and his training style is highly effective. He ensured all questions were addressed thoughtfully and without making anyone feel silly. I found the session to be very enriching.
— Emma, Finance, Benefit and Debt Advisor, Ingeus
