This CPD-accredited course provides professionals with a clear understanding of Universal Credit (UC), its six elements, and the processes involved in making and managing a claim. It explores the impact of migration from legacy benefits, conditionality requirements, sanctions, and practical steps to support clients through the UC journey.
This course is CPD Accredited. Trainees will receive a CPD Certificate and 7 points following course completion.
Understanding Universal Credit and Supporting Clients Effectively:
What will you learn?
- Understand the six elements of Universal Credit and when they apply
- Learn how to support clients through the UC application process
- Explore conditionality groups, claimant commitments, and sanctions
- Understand changes in circumstances and their impact on UC claims
- Identify additional support available to UC claimants
Course contents highlights:
- The six elements of Universal Credit and how they work
- Making a claim: process, timescales, and common challenges
- Conditionality groups and claimant commitments
- Sanctions and how to avoid them
- Changes in circumstances and their impact on UC
- Additional support available for UC claimants
- Real-life case studies and interactive quizzes
This course is ideal for:
- Welfare advisors
- Housing officers
- Support workers
- Employment coaches
- Health and social care professionals
- Anyone assisting clients with UC claims
After this course, you will:
- Gain confidence in explaining UC and its components
- Support clients to avoid sanctions and manage claims effectively
- Understand the impact of migration from legacy benefits
- Learn practical strategies to help clients navigate UC challenges
- Improve outcomes for individuals and families
Customer Reviews
Knowledge and advice provided by the trainer was excellent. The trainer was very good and provided a lot of awareness on UC and the issues citizens experience.
— Angela, Debt and Benefits Advisor, Birmingham Settlement
Very well paced and delivered in an informative professional way. We completed getting to grips with welfare benefits a few days ago so some themes were covered again which meant there was some repetition.
— Louise, Learning Practitioner, Fedcap
