Learning and Development for Professionals

Learning and Development for Professionals

There’s no getting away from it, the social welfare system is complex. Our highly acclaimed, quality endorsed training courses and workshops have been designed to help front line delivery staff, call handlers, advisers, therapists, trainers counsellors and employers to have a much clearer understanding of the social welfare issues being faced by the people they work with every day.

Using our acute, front-end knowledge and experience we are able to support professionals to build their confidence and knowledge in the social welfare support systems available, and the challenges and opportunities that come with them.

By understanding the detail of social welfare support in practice you will be better equipped to support your clients with crisis prevention and resolution.  What’s more, your partnership with Society Matters makes it easy for your own commissioners and customers to easily recognise that you’re adding social value (the clue’s in the name!)

Jayne Graham MBE

Executive Director, Society Matters cic

Designed for professionals

Our training programmes are for anyone who wants to boost the impact of their support services across the full spectrum of social welfare. You could be working in any number of fields, including:

Employability |  Social housing  |  Crisis support   |  Financial inclusion

Healthcare   |  Care services  |  Justice system |  Immigration 

Community and Voluntary Sector  |   Information Advice and Guidance

Resettlement  |  Energy and utilities   |  Finance and banking

Expert content

As a trading subsidiary of Citizens Advice Gateshead, we have direct access to in-depth and expert knowledge of social welfare issues, through many years of supporting clients hands-on with the challenges they are facing in their lives. Training development and delivery teams are experts in their field.

Policy into practice

Training programmes are designed to equip you with the knowledge you need to anticipate, understand and respond to potential challenges being faced by your clients and your staff – thoroughly understanding policy in practice. Our focus is on the people, and how they can manage the processes – rather than the policy itself.

Practical and interactive

Our approach to course design and development has been modular, so you are able to build your knowledge throughout the training and, critically, giving you the confidence to use it. Robustly designed, training is highly interactive, breaking through the complexities of the social welfare support system.

Get in touch

Society Matters CIC is a social enterprise and registered as a Community Interest Company. Registered company number 07969715. VAT Registration GB 339038787

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