Social Welfare Training


Boost the impact of your support services

Our already highly acclaimed social welfare training courses and workshops have been designed to help you to add social value through your day to day work.

Who is social welfare training for?

Many of our courses are ideal for people and organisations that want to boost the impact of their support services across the full spectrum of social welfare, including:

Social housing  |  Financial inclusion  |  Health and wellbeing  |  Care services 

Employability  |  Resettlement  |  Immigration  |  Energy and utilities

By understanding the detail of social welfare support in practice you will be better equipped to support your clients with crisis prevention and resolution. 

We have also developed a series of workshops for employers, to improve the awareness and understanding of Directors and Managers of the social welfare issues that may be affecting their workforce. Through our social welfare learning and development programme employers, critically, can avoid inadvertently putting staff at a disadvantage, because they have the knowledge they need to align organisational policy with the complexities of people’s social welfare needs.


What you can expect from our training?

Dynamic, independently quality endorsed, course content reaches deep into the real lives of the people supported through the social welfare support system.

Our training programmes are designed to equip you with the knowledge you need to anticipate, understand and  respond to potential challenges being faced by your clients and your staff – thoroughly understanding policy in practice.

Our training development and delivery teams are experts in their field who you can be assured have the most up to date knowledge.

As a trading subsidiary of Citizens Advice Gateshead, we have direct access to in-depth and expert knowledge of social welfare issues, through many years of supporting clients hands-on with the challenges they are facing in their lives.

Our approach to course design and development has been modular, serving to build your knowledge throughout and, critically, to give you the confidence to use it.

Robustly designed, with most already quality endorsed by ncfe, our training courses are highly interactive, breaking through the complexities of the social welfare support system.

Our approach to course design and development has been modular, serving to build your knowledge throughout and, critically, to give you the confidence to use it.

In-house courses can be tailored specifically to meet your individual needs, and training can be delivered in a virtual classroom environment or face-to-face (recognising social distancing restrictions are limiting this option currently).


Social Welfare Training


Our social welfare learning and development programme includes workshops and full/half day training courses.

Virtual classroom delivery

We are currently exclusively delivering training in our virtual classroom environment in response to social distancing requirements. This provides you maximum flexibility to participate online from wherever you are located across the UK.

Open and in-house courses

We offer both open courses and in-house options if you would prefer a course that’s exclusive to your organisation. Check our Training Calendar for dates and times of planned open courses, or get in touch to discuss in-house options.  

Courses and workshops

Coming soon …

  • Deep Dive into the Universal Credit Claims Process
  • Managing stress and personal resilience
  • Gaming: Play or Peril?
  • Debt prevention – reducing the causes and managing the effects
  • Mental Health Awareness at work
  • Mental Health Awareness for employers and managers

If you you don’t see a workshop or course that suits your needs please get in touch to chat through how we can tailor our social welfare learning and development programme to your organisation’s specialist areas of interest.

Get in touch

Society Matters CIC is a social enterprise and registered as a Community Interest Company. Registered company number 07969715. VAT Registration GB 339038787

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