Get to Grips with Universal Credit Training Course

“This training is essential and delivered by THE experts in the field”

Mick, Armed Forces Outreach Service

Get to Grips with Universal Credit

This highly interactive, quality accredited Universal Credit training course has been designed to help support organisations involved in all aspects of social welfare to get to grips with Universal Credit.

We make our mark with dynamic delivery

Through a combination of case studies, exercises, quizzes and insights from our welfare benefits ‘expert in the room’, you will be guided through the complexities of Universal Credit. This course can be delivered in a virtual classroom format or face-to-face, and we deliver both in-house and open public sessions.

“Really good session to get an understanding of what makes up Universal Credit and the process a customer goes through.

This will allow us to provide more empathy and better solutions now we have a better understanding of what the customer is having to do to make a claim. “

Ian, Northumbrian Water

What will you learn about Universal Credit?

The detail of each of the six Elements of Universal Credit, and the circumstances that will be determine whether each element will apply.

The Universal Credit journey for the people behind the process, including the challenges, risks and practical steps involved in making a claim, how to manage a claim day to day to avoid sanction, and how to respond if things don’t go to plan.

The changes in circumstances that will (and won’t) lead to ‘natural migration’ to Universal Credit from one or more of the six main ‘legacy benefits’: Housing Benefit, Income-based JSA, Working Tax Credit, Child Tax Credit, Income-related ESA and Income support.

The impact of migration to Universal Credit on the claimants (positive and negative).

The hundred year journey to Universal Credit – through the evolution of the welfare state.

How much will it cost?

Society Matters cic is registered as a community interest company. Our profits are gift-aided to charity. As a social enterprise we pride ourselves on fair and affordable pricing.

Book your place for only £59.50 + vat per person

Discounts may be available for groups and multiple bookings. Please ask!

Please get in touch to discuss various in-house training options, or to find out about future courses.

Get in touch

Society Matters CIC is a social enterprise and registered as a Community Interest Company. Registered company number 07969715. VAT Registration GB 339038787

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