Get to grips with Universal Credit

Module 1 Universal Credit training course


“The knowledge we gained on the welfare benefits training course will help others reduce their fear of the benefit system”

Delegate, North East social housing organisation

This highly interactive Universal Credit training course has been designed to help support organisations involved in all aspects of social welfare to get to grips with Universal Credit.

Through a combination of case studies, exercises, quizzes and insights from our ‘expert in the room’, you will be guided through the complexities of Universal Credit, so by the end of this training you will be able to:


  • Know and understand the detail of each of the six Elements of Universal Credit, and the circumstances that will be determine whether each element will apply.


  • Know and understand the Universal Credit journey for the people behind the process, including the challenges, risks and practical steps involved in making a claim, how to manage a claim day to day to avoid sanction, and how to respond if things don’t go to plan.

For your peace of mind, this course has been independently quality endorsed by national accrediting body ncfe.

Click here to check the training calendar for courses near you.

For in-house training options, or to find out about future courses, we’d love to hear from you.

“The training was good fun, very good pace, interesting and very useful”

Delegate, Gateshead support organisation

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Society Matters CIC is a social enterprise and registered as a Community Interest Company. Registered company number 07969715.