This one day training course will give you the confidence and knowledge you need to support your clients with the best possible outcomes if they are claiming Universal Credit.

 If you work in social welfare, or provide social welfare for your clients, this course is for you. We have successfully trained representatives of the following sectors:

social housing

financial inclusion

care services

energy and utilities


community and voluntary

Date: Wednesday 13th May

Time: 9.30 am until 4.30 pm

Venue: Clavering House, Newcastle city centre

Cost: £245* per person (inclusive of lunch)

* Discounts for smaller charity and voluntary sector organisations (just ask!)

* For bookings of 3 or more people get in touch to discuss in-house training options

This is the best course I have been on and I didn’t think I would ever say that about Universal Credit training!



What you will learn


 Through a combination of case studies, exercises, quizzes and insights from our ‘expert in the room’, you will be guided through the complexities of Universal Credit, so by the end of this training you will be able to:


  • Know and understand the detail of each of the six Elements of Universal Credit, and the circumstances that will be determine whether each element will apply.
  • Know and understand the Universal Credit journey for the people behind the process, including the challenges, risks and practical steps involved in making a claim, how to manage a claim day to day to avoid sanction, and how to respond if things don’t go to plan.
  • Know and understand the changes in circumstances that will (and won’t) lead to a natural move to Universal Credit from one or more of the six main ‘legacy benefits’: Housing Benefit, Income-based JSA, Working Tax Credit, Child Tax Credit, Income-related ESA and Income support.
  • Know and understand the impact of migration to Universal Credit (positive and negative).


For your peace of mind, this course has been independently quality endorsed by national accrediting body ncfe.